First time at cypress cove, and we ended up purchasing a season pass. MY kids are 8 and 6. This place is great. It wasn't over crowded. Lots of space for the kids to splash around. Lots of different pools. My main reason for posting was because of the staff. My kids were walking out of the main pool and my little guy comes up to me, both feet bleeding! The life guard gives us a bandaid. We quickly realize we need more. We just started walking to the first aid station and this young man (maybe management?) named Matt runs towards us. He sits my kiddo down (also named Matt). And bandaged up several toes that were badly pricked by a sharp edge of the main pool. He was so great. Then another man named Thomas was helping him out. Thomas took my kiddos sandals that were soaked in blood and cleaned them up. They cleaned up my son and cleaned the entire area where we were at. I was beyond thrilled at how these two young men handled this situation. As a mom I am used to cuts and scrapes from my kiddos. But these two men jumped right in and started to bandage him up. I will definitely come back! Matt kept apologizing about the rough edges and said how they are going to be fixed tomorrow. Very very impressed with the staff!!!
Just had a my son's birthday party there and wasn't made aware of the issue they had with people cutting their feet/toes after the depth pool was resurfaced recently. It wasn't just the birthday boy that his toes cut but also his three year old brother along with two of his friends. It really was upsetting and frustrating. The staff did what they could to help when kids started bleeding but my three year bled for 15 minutes and was screaming the entire time. After the party we spoke to manager on duty that only reconfirmed what other staff members said about pool being resurfaced. It's sad they don't fix the issue immediately instead of worrying about losing money since the pool would have to close.
I would recommend this place both for a fun family day and any kind of party.
We enjoy this place alot. Large and lots to do. Water is comfortable not ice cold. We had my daughter's Birthday Party there today and the staff is very helpful. Life Guards very alert and fast response. Unfortunately I experienced a small incident and they were great.
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Lifeguards are very good and observant. Great variety for a variety of ages and abilities. That being said, you cannot bring in outside snacks or drinks. Also, the park is a little pricey if you are not going to be there for at least 3 hours (if not a season pass holder).
Its a great place to go if you have small children n its reasonably priced. My 1yr old loved it there!!!!! Everyones very nice and helpful with any questions u may have. Id come again i wouldn't buy season passes tho!!
Cypress Cove Family Aquatic Park is a US Amusement Park based in Woodridge, Illinois. Cypress Cove Family Aquatic Park is located at 8301 Janes Ave, Woodridge, IL 60517, USA.
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